Universiti Malaysia Pahang Al-Sultan Abdullah (UMPSA) Client’s Charter
We pledge to provide the highest quality services as follows:
- Deliver services professionally in a conducive and customer-friendly environment.
- Offer appropriate facilities and infrastructure for optimum customer satisfaction.
- Manage excellent and timely academic services.
- Implement sustainable activities involving the University and other relevant parties.
- Acknowledge receipt of complaints, suggestions and/or enquiries relating to the University services within 24 hours.
- Take action on complaints, suggestions and/or enquiries relating to the University services not exceeding five (5) working days.